We are happy to offer return and exchange for orders above $100 placed on mavenwatches.com for a full amount refund. However, for order below $100, customers have to return the parcel to the original warehouse by their own expense. All orders have 30 days of return/exchange window. Standard/Expedited shipping fees or orders with customization are non-refundable.
All return orders must keep in their original unworn and unused condition (must keep the original watch box, no wrinkle on the leather straps, tamper-evident label and the shipping materials that your order came in.).
How to make a return or exchange request?
- Email us at firstname.lastname@example.org with your order number.
- Our customer support will send you the return instruction within 48 hours.
- Return the order with your choice of carrier. Simply use the same shipping materials that your order came in. Remove any previous labels and securely tape the new shipping label onto your package.
- Provide us with the tracking number when you return it.
- A maximum of $7 USD (or equivalent in other currencies) return shipping cost will be reimbursed once the order is returned to the warehouse. Customer needs to provide their PayPal address and receipt of the shipping expense for the reimbursement. Only PayPal is available for the reimbursement of return shipping cost.
- A full amount of the order will be refunded to the original form of payment.
Where can I send my return order to?
- For US orders
Return to warehouse in Delaware, USA.
- For CA orders
Return to warehouse in Richmond, Canada.
- For AU orders
Return to warehouse in Queensland, Australia.
- For UK orders
Return to warehouse in Hayes, United Kingdom.
- For EU orders
Return to warehouse in Nordrhein-Westfalen, Germany.
- For HK orders / order below $100
Return to warehouse in Hong Kong
We do not take responsibility for any items lost during the return shipping. Please note that each order can only be exchanged once with free cost.
Last updated on 5th December, 2022